Enhancing Safe Practices in Medication Administration for Telephone Orders: An Evaluation of Compliance with Read-back and Confirmation Policies

This quantitative descriptive–correlational study examined nurses’ compliance with the Read‑Back and Confirmation Policy during telephone medication orders in oil and gas healthcare clinics in Abu Dhabi. Using audit data, surveys, and error tracking over six months, the study assessed compliance levels, influencing organizational and individual factors, and patient safety outcomes. Findings revealed 100% compliance across 732 audited orders and zero medication errors, while qualitative data highlighted workload pressure, communication challenges, fear of blame, and leadership support as key factors affecting the sustainability of compliance.