Assessing the Implementation and Impact of Paperless Records at the Calamba City Health Office

The implementation of paperless records management systems has become an essential strategy in modernizing healthcare services and improving the efficiency of clinical documentation. This study assessed the implementation and impact of the paperless records management system at the Calamba City Health Office, focusing on efficiency and workflow, accuracy and record quality, user satisfaction and adaptation, system accessibility and usability, technical and operational challenges, and privacy and security. Guided by the Technology Acceptance Model (TAM), the study employed a sequential explanatory mixed-methods research design that combined quantitative and qualitative approaches.